The HVAC system is serviced regularly for preventive maintenance. To minimize distraction to our Clients, we schedule filter changing and maintenance at night and on weekends. But from time to time an emergency situation may require maintenance or repairs during normal working hours. We try to keep this work to a minimum and, in most instances, advise our Clients prior to commencing service. We appreciate your cooperation in the event we are unable to notify you.
To achieve maximum efficiency from the HVAC system, remember the following guidelines:
- Do not set papers, books, files, etc., on the heat pump unit. This blocks the discharge air and greatly restricts the unit’s ability to heat or cool. It will eventually cause a breakdown.
- Do not push desks, bookcases, credenzas, etc., up against the unit. This blocks the return air, which will eventually cause the unit to malfunction.
- If your unit is just blowing air without heating or cooling, the compressor may have had a momentary failure and needs to be reset. To reset simply turn your unit off, wait approximately 1-2 minutes, and turn the unit back on. You should be able to hear the compressor "kick in" and feel a temperature change immediately. If you do not, please call our office and we will immediately send an engineer.
- Should you ever observe loud noises, unusual smells or unit water leaks, turn the unit off immediately and report it to our office.
- When requesting air service, please indicate whether the problem is with interior space or an individual's heat pump. This saves our personnel considerable time in trouble-shooting problems.
Normal heating, ventilating, and air conditioning (HVAC) system hours are Monday through Friday (except legal holidays) from 8:00 AM until 8:00 PM. As our Client, you are entitled to heating or cooling Monday through Friday (except legal holidays) from 8:00 AM until 6:00 PM. HVAC Services are available on Saturdays by request.
Should you have any questions or concerns or would like to set up long term after hours HVAC usage please contact your Property Manager.
